PRIVACY & COOKIES POLICY

This privacy policy applies to the collection, storage, use and disclosure of personal information by or on behalf of Pandavolunteer.org (referred to in this policy as “Company”, “our”, “we” or “us”) in connection with our practices regarding the collection, storage, use and disclosure of personal information that we collect from Clients/Participants via our website and related services. This privacy policy forms a contract between Participant and Company that governs participant’s access and use of the website, products and related services. By using the website and related services, you agree to be bound by this privacy policy.

 

PLEASE READ THIS POLICY CAREFULLY BEFORE SUBMITTING YOUR PERSONAL INFORMATION THROUGH OUR WEBSITE OR ACCESSING, BROWSING OR OTHERWISE USING OUR WEBSITE. IF YOU SUBMIT YOUR PERSONAL INFORMATION ON OUR WEBSITE, YOUR INFORMATION WILL BE PROCESSED AS PER TERMS OF THIS POLICY.

 

OUR COMMITMENT

We are committed to protecting your personal information, and ensuring its privacy, accuracy and security. We handle your personal information in a responsible manner in accordance with the Privacy laws. By using any of our services, using our website or giving us your personal information, you agree to your information being collected, stored, used and disclosed as set out in this Privacy Policy.

 

WHOSE PERSONAL AND OTHER INFORMATION DO WE COLLECT?

We may collect clients/participants personal and other information from a range of sources, including from clients/participants, other agencies, contractors, business partners and government agencies. Wherever reasonable and practicable, we collect personal information from the individual to whom the information relates. Providing personal information about someone other than yourself is prohibited under the Law.

 

INFORMATION WE COLLECT ON THIS WEBSITE

When purchasing tour package(s) on our website, you may be asked to enter your name, email address, phone number, billing address or other details for business or other purpose. We collect information about you if you make use of any of the interactive features within our website that rely on a personalized response, or where you ask us to respond to a query you have. The information we collect is limited to the details we need to provide the specific service you have asked for. We do not collect sensitive information, such as your political or religious beliefs, ethnic background, sexual preference or any other sensitive information. The types of information we collect includes:

 

Contact information (such as name, contact details, email address and telephone number);

login credentials; and

Other personal information in content you provide to us, such as through emails you send us.

 

 

4.1 Information that you voluntarily provide to us:

 

In certain places on this website (for example: during sign up, login or checkout), you may be asked to provide your personal information to use a feature or communicate with us. It is your choice to provide the information requested. However, if you do not provide details that are essential, it would be impossible to use the features and functions of the website and/or to get benefits from our services or promotions. We may retain records of any messages which you may send to us through electronic communications.

 

We may collect information when you provide feedback or submit information to us. We may choose to share your comments through our marketing campaigns and communications.

 

4.2 Information collected automatically:

 

When you visit our website, our information technology systems automatically collect information about the equipment you are using and about your use of our website and services. Examples of the information we collect and analyze include the Internet Protocol (IP) address used to connect your computer or mobile to the internet, the login name and password for the site if you sign in for access, the email address which you use to communicate with us, and your mobile and connection information (for example, log files, version, and time zone setting, plug-in types and versions, location, and operating system). We also may collect URL click stream information to, though, and from our website, which shows your website navigation history. This information may include the date and time of your visit, cookie number, if any, and services you viewed or searched for. We may also use browser data such as cookies for fraud prevention and other purposes. We may use software tools to measure and collect session information, including page response times, errors, length of visits to certain pages, page interaction information (for example scrolling, clicks, and mouse-over), and methods used to browse away from the page. We may also collect technical information to help us identify your device for fraud prevention and for dealing with diagnostic purposes relating to our website.

 

4.3 Other information we might receive:

 

We may also receive personal information about you from third parties, including contact information, user information, address and billing information and credit information.

 

WHAT ARE COOKIES?

Cookies are small text files sent to your browser and stored by your browser on your computer or other device by the websites that you visit, or by certain emails that you open. Cookies allow our websites to “remember you” when you return and allow us to deliver relevant post to you on our websites.

 

Cookies save data such as your IP address or MAC address, the city associated with your IP or MAC address, the date and time you visited our website, pages or posts you viewed, the URL of the website you viewed prior to visiting our website and the type of browser you use.

 

WHAT ARE THE DIFFERENT TYPES OF COOKIES?

SESSION COOKIESare only stored for the duration of your visit to a website and are deleted from your device when you close your browser;

PERSISTENT COOKIESare saved on your device for a fixed period of time after the browser has closed and are used where we (or a third party) need to identify you for a later browsing session;

FIRST PARTY COOKIESare set by the website you are visiting; and

THIRD PARTY COOKIESare cookies used within our Services which are set by other organizations. These include cookies from external analytics services which help us to understand the use of our sites or by advertisers so that they can track the effectiveness of their advertisements.

HOW WE USE COOKIES TECHNOLOGY

We use cookies and similar technologies to:

 

Support the functioning of our websites (including a secure service for online transactions);

Enhance your experience on our websites by remembering your preferences (including preferred language and recent searches);

Understand how our websites are functioning and inform improvements to our websites and services; and

Gather data that helps us to deliver information relevant to your interests.

HOW TO MANAGE COOKIES

You can manage cookies on your computer or device through your browser settings. Please refer to your browser’s “help” section for more information on how to delete saved cookies and allow or block cookies.

 

HOW WE USE INFORMATION WE COLLECT

We do not disclose personally identifiable information collected from you during visits to our website except as provided in this Privacy Policy. We may aggregate collected information from multiple users and visitors to create data which can be analyzed to determine general users and visitor levels of interest in particular products or services. We may use your personal information to improve our services, to customize the content you see for research, marketing and other business purposes. We may also contact you from time to time to inform you of our new products and services and to ask for comments.

 

ADVERTISING

We work with China Conservation and Research Center for the Giant Panda (CCRCGP) for online advertising to provide you with panda volunteer tours and packages which is tailored to your interests. These ads may be seen on our website or on other third-party sites which you visit. These ads may be based on information gathered as you browsed our website. We may use information like your device advertising identifier (IDFA) to measure advertising effectiveness. To the extent any linked websites not owned or controlled by us, we are not responsible for their content, any use or the privacy practices of the websites.

 

LEGAL DISCLOSURE

We may disclose your information if we have a good faith belief that the disclosure is required by law, is required in order to enforce the Terms and Conditions, or is necessary to detect, prevent or address fraud or security issues or to prevent harm to Company or others.

 

COMMUNICATIONS

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe instructions provided in any email we send.

 

SECURITY

The security of your Personal Information is important to us, but remembers that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. We take reasonable steps to protect your Personal information from misuse, interference, loss and unauthorized access, modification and disclosure. Such steps include: physical security over paper-based and electronic data storage and premises; computer and network security measures, including use of firewalls, password access and secure servers including socket layer technology (SSL); restricting access to your personal information to employees and those acting on our behalf who are authorized and on a ‘need to know’ basis; retaining your information for a period reasonably required, unless we are required by law to retain it for longer; and entering into confidentiality agreements with staff and third parties.

 

DATA QUALITY

We take reasonable steps to ensure that your information is accurate, complete and up-to-date. However, we rely on you to advise us of any changes or corrections to the information we hold about you.

 

ACCESS

You may request access to the information we hold about you by contacting us. We will respond to your request within a reasonable time. We will provide you with access to the information we hold about you unless otherwise permitted or required by law. If we deny you access to the information, we will notify you of the basis for the denial unless an exception applies.

 

CORRECTION

If you believe that personal information we hold about you is incorrect, incomplete or not current, you may request that we update or correct your information by contacting us.

 

COMPLAINTS

If you have a complaint in relation to the collection, storage, use or disclosure of your personal information, please contact us.

 

USE OF INFORMATION OUTSIDE YOUR COUNTRY OF RESIDENCE

At this time, some or all of the data in the service is stored and processed in the China. If you are located outside of the China and you choose to use the Service or provide your information to us, your information may be transferred to, processed, and maintained on servers or databases located in the China. Your use of the Service represents your consent and agreement to these practices.

 

CHANGES TO THIS PRIVACY POLICY

We reserve the right to revise this Privacy Policy or any part of it from time to time. Please review this Policy periodically for changes.

 

HOW TO CONTACT US

If you have any questions or comments about this Privacy Policy, please contact us as follows:

 

PANDAVOLUNTEER.ORG (powered by Chengdu Yeetour Culture Co.,Ltd.)

 

[Contact Address] No.1,1F Building 3,Qingcheng,Mount Qingcheng County,Dujiangyan,Chengdu,Sichuan, China

 

Support Address: [email protected]

 

Phone: +86 138 9610 1762

This privacy policy applies to the collection, storage, use and disclosure of personal information by or on behalf of Pandavolunteer.org (referred to in this policy as “Company”, “our”, “we” or “us”) in connection with our practices regarding the collection, storage, use and disclosure of personal information that we collect from Clients/Participants via our website and related services. This privacy policy forms a contract between Participant and Company that governs participant’s access and use of the website, products and related services. By using the website and related services, you agree to be bound by this privacy policy.

 

PLEASE READ THIS POLICY CAREFULLY BEFORE SUBMITTING YOUR PERSONAL INFORMATION THROUGH OUR WEBSITE OR ACCESSING, BROWSING OR OTHERWISE USING OUR WEBSITE. IF YOU SUBMIT YOUR PERSONAL INFORMATION ON OUR WEBSITE, YOUR INFORMATION WILL BE PROCESSED AS PER TERMS OF THIS POLICY.

 

OUR COMMITMENT

We are committed to protecting your personal information, and ensuring its privacy, accuracy and security. We handle your personal information in a responsible manner in accordance with the Privacy laws. By using any of our services, using our website or giving us your personal information, you agree to your information being collected, stored, used and disclosed as set out in this Privacy Policy.

 

WHOSE PERSONAL AND OTHER INFORMATION DO WE COLLECT?

We may collect clients/participants personal and other information from a range of sources, including from clients/participants, other agencies, contractors, business partners and government agencies. Wherever reasonable and practicable, we collect personal information from the individual to whom the information relates. Providing personal information about someone other than yourself is prohibited under the Law.

 

INFORMATION WE COLLECT ON THIS WEBSITE

When purchasing tour package(s) on our website, you may be asked to enter your name, email address, phone number, billing address or other details for business or other purpose. We collect information about you if you make use of any of the interactive features within our website that rely on a personalized response, or where you ask us to respond to a query you have. The information we collect is limited to the details we need to provide the specific service you have asked for. We do not collect sensitive information, such as your political or religious beliefs, ethnic background, sexual preference or any other sensitive information. The types of information we collect includes:

 

Contact information (such as name, contact details, email address and telephone number);

login credentials; and

Other personal information in content you provide to us, such as through emails you send us.

 

4.1 Information that you voluntarily provide to us:

 

In certain places on this website (for example: during sign up, login or checkout), you may be asked to provide your personal information to use a feature or communicate with us. It is your choice to provide the information requested. However, if you do not provide details that are essential, it would be impossible to use the features and functions of the website and/or to get benefits from our services or promotions. We may retain records of any messages which you may send to us through electronic communications.

 

We may collect information when you provide feedback or submit information to us. We may choose to share your comments through our marketing campaigns and communications.

 

4.2 Information collected automatically:

 

When you visit our website, our information technology systems automatically collect information about the equipment you are using and about your use of our website and services. Examples of the information we collect and analyze include the Internet Protocol (IP) address used to connect your computer or mobile to the internet, the login name and password for the site if you sign in for access, the email address which you use to communicate with us, and your mobile and connection information (for example, log files, version, and time zone setting, plug-in types and versions, location, and operating system). We also may collect URL click stream information to, though, and from our website, which shows your website navigation history. This information may include the date and time of your visit, cookie number, if any, and services you viewed or searched for. We may also use browser data such as cookies for fraud prevention and other purposes. We may use software tools to measure and collect session information, including page response times, errors, length of visits to certain pages, page interaction information (for example scrolling, clicks, and mouse-over), and methods used to browse away from the page. We may also collect technical information to help us identify your device for fraud prevention and for dealing with diagnostic purposes relating to our website.

 

4.3 Other information we might receive:

 

We may also receive personal information about you from third parties, including contact information, user information, address and billing information and credit information.

 

WHAT ARE COOKIES?

Cookies are small text files sent to your browser and stored by your browser on your computer or other device by the websites that you visit, or by certain emails that you open. Cookies allow our websites to “remember you” when you return and allow us to deliver relevant post to you on our websites.

 

Cookies save data such as your IP address or MAC address, the city associated with your IP or MAC address, the date and time you visited our website, pages or posts you viewed, the URL of the website you viewed prior to visiting our website and the type of browser you use.

 

WHAT ARE THE DIFFERENT TYPES OF COOKIES?

SESSION COOKIESare only stored for the duration of your visit to a website and are deleted from your device when you close your browser;

PERSISTENT COOKIESare saved on your device for a fixed period of time after the browser has closed and are used where we (or a third party) need to identify you for a later browsing session;

FIRST PARTY COOKIESare set by the website you are visiting; and

THIRD PARTY COOKIESare cookies used within our Services which are set by other organizations. These include cookies from external analytics services which help us to understand the use of our sites or by advertisers so that they can track the effectiveness of their advertisements.

HOW WE USE COOKIES TECHNOLOGY

We use cookies and similar technologies to:

 

Support the functioning of our websites (including a secure service for online transactions);

Enhance your experience on our websites by remembering your preferences (including preferred language and recent searches);

Understand how our websites are functioning and inform improvements to our websites and services; and

Gather data that helps us to deliver information relevant to your interests.

HOW TO MANAGE COOKIES

You can manage cookies on your computer or device through your browser settings. Please refer to your browser’s “help” section for more information on how to delete saved cookies and allow or block cookies.

 

HOW WE USE INFORMATION WE COLLECT

We do not disclose personally identifiable information collected from you during visits to our website except as provided in this Privacy Policy. We may aggregate collected information from multiple users and visitors to create data which can be analyzed to determine general users and visitor levels of interest in particular products or services. We may use your personal information to improve our services, to customize the content you see for research, marketing and other business purposes. We may also contact you from time to time to inform you of our new products and services and to ask for comments.

 

ADVERTISING

We work with China Conservation and Research Center for the Giant Panda (CCRCGP) for online advertising to provide you with panda tours and packages which is tailored to your interests. These ads may be seen on our website or on other third-party sites which you visit. These ads may be based on information gathered as you browsed our website. We may use information like your device advertising identifier (IDFA) to measure advertising effectiveness. To the extent any linked websites not owned or controlled by us, we are not responsible for their content, any use or the privacy practices of the websites.

 

LEGAL DISCLOSURE

We may disclose your information if we have a good faith belief that the disclosure is required by law, is required in order to enforce the Terms and Conditions, or is necessary to detect, prevent or address fraud or security issues or to prevent harm to Company or others.

 

COMMUNICATIONS

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe instructions provided in any email we send.

 

SECURITY

The security of your Personal Information is important to us, but remembers that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. We take reasonable steps to protect your Personal information from misuse, interference, loss and unauthorized access, modification and disclosure. Such steps include: physical security over paper-based and electronic data storage and premises; computer and network security measures, including use of firewalls, password access and secure servers including socket layer technology (SSL); restricting access to your personal information to employees and those acting on our behalf who are authorized and on a ‘need to know’ basis; retaining your information for a period reasonably required, unless we are required by law to retain it for longer; and entering into confidentiality agreements with staff and third parties.

 

DATA QUALITY

We take reasonable steps to ensure that your information is accurate, complete and up-to-date. However, we rely on you to advise us of any changes or corrections to the information we hold about you.

 

ACCESS

You may request access to the information we hold about you by contacting us. We will respond to your request within a reasonable time. We will provide you with access to the information we hold about you unless otherwise permitted or required by law. If we deny you access to the information, we will notify you of the basis for the denial unless an exception applies.

 

CORRECTION

If you believe that personal information we hold about you is incorrect, incomplete or not current, you may request that we update or correct your information by contacting us.

 

COMPLAINTS

If you have a complaint in relation to the collection, storage, use or disclosure of your personal information, please contact us.

 

USE OF INFORMATION OUTSIDE YOUR COUNTRY OF RESIDENCE

At this time, some or all of the data in the service is stored and processed in the China. If you are located outside of the China and you choose to use the Service or provide your information to us, your information may be transferred to, processed, and maintained on servers or databases located in the China. Your use of the Service represents your consent and agreement to these practices.

 

CHANGES TO THIS PRIVACY POLICY

We reserve the right to revise this Privacy Policy or any part of it from time to time. Please review this Policy periodically for changes.

 

HOW TO CONTACT US

If you have any questions or comments about this Privacy Policy, please contact us as follows:

 

PANDAVOLUNTEER.ORG (powered by Chengdu Yitu Cultural Diffusion Co., Ltd)

 

[Contact Address] No.1,1F Building 3,Qingcheng,Mount Qingcheng County,Dujiangyan,Chengdu,Sichuan,China.

 

Support Address: [email protected]

 

Phone: +86 138 9610 1762